Within 24 hours of your purchase you would have received tracking information. Please follow the link provided and track your parcel. 

If the order status is Delivered but you haven't received the package we recommend you do the following:

  • Check with your neighbours to see if they accepted the package, it might have been delivered to them by accident.
  • Contact our customer care team and we can look into this further for you. Please email hello@getklarity.shop stating your order number and your concern.