How can we help?

Shipping

• Shipping options
• How should I send my sample to the laboratory?
• What countries do you deliver to?
• What if I haven't received my order?

Laboratory

• Is the laboratory accredited?

Collecting Blood Sample

• Do I have to visit a clinic to see a healthcare professional?
• When should I take my test sample?
• What should I do to help collect my sample?
• How does the lancet work?

Blood Test Kits

• Is your packaging discreet?

Customer Care

• How do I contact Customer Care?

Results

Klarity App

• How do I log on to the Klarity app?
• Can I change my password after I have logged on?

General

• What should i do if there was a problem with the ordering or payment process?
• What is your refund policy?
• Are the blood tests suitable for children?